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TESTIMONIALS

Everyone just ADORED all the new trophies we had from your this year. More compliments than you can imagine. Thanks for doing such an outstanding job-as always!!!"
Kathy Besser
San Diego Labrador Retriever Club

"A friend sent me a box of your Basset cards. I NEED MORE! Your Basset pup cards are so cute! No one makes Bassets look cute. I have 5-all rescues."

"I just received our wonderful hand painted cookie jar of our grizzle and tan and red Border Terriers, Tommy and Alexandra. It is truly amazing that the artist captured our dogs without even a picture!! I want you to know how proud we'll alway be to have it on our kitchen counter. The artist is very, very gifted."

"I received some of your "fur children" note cards as a gift from another Labrador friend and think they are great! Just looked at zeppagrams.com and sent an e-card-what FUN!! Will do that again!!"

"On holiday in San Francisco we spent a fortune on your products at Beastro by the Bay. Do you hav any retailers in the U.K.?"

"F.A.Q." - What you need to know...

What is my minimum order?
The minimum opening order is only $200.00. You may mix ceramics and Fur Children® items. There is no minimum reorder. However, any order under $200.00 is subject to a handling charge of $2.50 plus actual UPS charges. (FYI: Shipping for a single $5.75 pack of cards will be $2.50 plus actual UPS charges which range from $4-$9 depending on the address.)

What terms may I expect?
As our products are made to order, all orders are paid for upon shipment. We reserve the right to require payment for first time ceramic orders before we process them. We accept company checks, money orders, VISA, MasterCard and American Express. We will ship C.O.D. upon approval. (C.O.D. orders over $200.00 will not be assessed the C.O.D. fee)

How is my order shipped?
All merchandise is shipped FOB Pearisburg, VA by UPS ground. (Customers requesting “Rush Orders” are responsible for air shipping charges.) There is a handling charge of $2.50 plus the actual shipping charges for orders under $200.00. (If we use your UPS number only the $2.50 handling charge will apply)

What about the Free Spinners?
Spinner Displays are shipped FOB Pearl River, NY directly from the manufacturer. They may not arrive exactly at the same time as your merchandise. If your order includes a FREE spinner, it will still be assessed shipping charges.

Will you Drop Ship directly to my customers?
If you are a Stocking Dealer, Zeppa Studios can drop ship wholesale orders directly to your clients in the Continental United States ONLY with street addresses-NO P.O. BOXES. The $2.50 handling charge applies plus actual shipping charges. If we use your shipper number/third party billing, then only the $2.50 handling charge applies. Gift cards are available at an additional 50 cents.

*A Stocking Dealer is an on-line shop, catalog and/or physical store, who has placed an opening order with us and makes repeat orders periodically as needed. We do not allow on-line vendors, catalogs or stores to simply sell from our photos without placing an opening order or otherwise making a commitment to our products.

How soon will I receive my order?
ALL Zeppa products are made to order in our Virginia Studios. We ship Fur Children® printed items like cards and coasters with in 5 business days of receipt of order. Other Fur Children® items (especially customized or personalized items) may take 1-2 weeks to be made ready to ship. Hand Painted Ceramic items take 4-6 weeks for delivery...longer during 4th quarter. Unless otherwise specified, on mixed orders, we will ship the Fur Children® items ahead of the hand painted ceramics.

What about custom painted Ceramics?
Custom ceramic work takes 6-8 weeks, up to 10 during Q4, to complete. Ceramic orders placed after October 15th, while usually shipped in time, are not guaranteed for Holiday delivery. Please place all Holiday and/or large orders early. If you must have an item by a certain date, that date must be approved by our offices and noted on your purchase order.

Do you backorder?
Zeppa Studios assumes back orders are acceptable unless otherwise noted on your purchase order. If we are responsible for the back order because of blank items being out of stock or an error, handling charges are not assessed.

What if I receive damaged goods?
Any claims for defective or damaged merchandise, shortages, or other errors must be made 5 business days after receipt of merchandise. (Without your written PO, errors are the responsibility of the buyer!) Upon request for approved claims, a UPS return tag can be issued. Credits are issued for merchandise purchases only. Refunds are not permitted.

What if my customer doesn't like a special order?
Custom work and special orders cannot be returned for any reason other than damage/defect and only for replacement of damaged item. Remember, any errors in spelling or other customizing without your written P.O. are your responsibility.

If you wish to return any items for reasons other than damage or defect, those returns, if approved, will be at your expense and for merchandise credit only. Items returned in unsatisfactory condition (price stickers, etc) will not be credited at full wholesale value.

What if I want to cancel an order?
We repeat, Zeppa products are made to order...most aren’t in inventory as finished goods until you order them. Cancellations must be made at least 14 days prior to ship date. Ceramic orders must be cancelled 21 days prior to ship date. Untimely cancellations and refused orders will be invoiced for 15% of the order plus freight.

How long are your prices usually good for?
Prices posted in the 2010 price list are good for that calendar year. All other price lists are null and void as of 1/1/2010. Items in our 2010 catalog are available for that calendar year. Again all catalogs prior to 2010 are void as of 1/1/2010. Print catalogs are included with your first order of the year. You are encouraged to visit our web site to check for product updates. We also send updates by e-mail, so please be sure we have a suitable one on file for you.

What are your office hours?
Office Hours are M-F 8:30 am until 4:30 pm EST
The FAX is available 24 hrs/7 days.